FAQ's

We’re here to ensure your shopping experience is smooth and stress-free. Below are answers to common questions about order confirmation:

1. Will I receive a confirmation for my order?

Absolutely! Once you place an order on our website, you’ll receive a confirmation email at the address you provided. This email lets you know that your order has been received and your payment method has been pre-authorized for processing.

2. I didn’t receive a confirmation email. What should I do?

If you haven’t received a confirmation email, don’t worry—it might be due to one of these reasons:

• The email may have landed in your junk or spam folder.
• There could have been a typo in the email address entered during checkout.
• Your email server’s spam filters might be blocking our message.

If you’ve checked these possibilities and still can’t find the email, feel free to reach out to us. We’re happy to help and ensure everything is on track!

3. What happens after I receive my order confirmation?

Once your order is confirmed, we get to work right away! Orders placed before 3 PM PST are processed and shipped the same day.

If an item is temporarily unavailable, we’ll notify you immediately via email or phone. You’ll have the option to select an alternative item, or if you prefer, we can cancel the pre-authorization on your payment method. Our goal is to ensure your order is handled promptly and with care!

Privacy and Security

1. Is it safe to shop on your website?

Absolutely! Our website is equipped with SSL encryption technology to protect your personal and payment information. Your safety and privacy are our top priorities, so you can shop with confidence knowing your data is secure.

Dispatch and Delivery

1. How long does it take for products to be dispatched?

We process orders right away! Orders placed before 3 PM PST are shipped the same day. For orders placed after this time, we’ll ensure they are dispatched the next business day.

2. How long does delivery take after dispatch?

Delivery typically takes 2 - 4 business days, depending on your location and external factors. We strive to get your order to you as quickly as possible while ensuring it arrives in perfect condition.

If you have any questions about your order, don’t hesitate to contact us—we’re here to help!

Order Fulfillment

1. Do you keep products in stock, or how are orders fulfilled?

We take pride in offering a seamless and efficient shopping experience. All of our products are stocked in our California warehouse, allowing us to process and ship your orders quickly.

Orders placed before 3 PM PST are shipped the same day, ensuring fast and reliable delivery. By managing our inventory directly, we maintain high standards of product quality and timely shipping, so you can shop with confidence knowing your order is in excellent hands.